Frequently Asked Questions

How can I contact you?

MAV can be contacted on office@mav.vic.edu.au or on 03 9380 2399 during business hours (9am-5pm Monday to Friday).

How much is delivery?

Delivery is charged according to the weight of the items and where it is to be sent. When you add items to your cart you will be able to choose an Australia Post postage option, and the relevant cost will be displayed.

What payment types do you accept?

Mastercard, Visa or school purchase order number. If you would like to pay by bank transfer or cheque, please contact MAV on 03 9380 2399.

When will my order arrive?

We do our very best to pick, pack and post your order within 24 hours. During peak times this might take us a little longer. You should receive your order within 3 days. Interstate and international shipping may take longer depending on Australia Post.

Do you ship internationally?

Yes. International Australia Post shipping rates are calculated during the checkout process.

What does pre-order mean?

Some items are available as pre-orders.

This means that the item is still in development. You can place an order for it and as soon as the item is in stock, we will ship it to you.

I want to buy a resource on CD-ROM, is it multi-licence or single licence?

Each CD-ROM in the MAVshop will specify the number of licences that come with the product.

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